Got questions? This way.

Get clarity on features, functionality, and more with FAQ.
Can't find your question here, try our knowledge base.

  • Who we are
  • Getting Started
  • Scheduling
  • Documenting
  • Billing
  • Payment
  • Reporting
  • Administrative Operation
  • Security & Compliance
  • Telehealth
  • Pricing and Estimation

General questions:

Explore common inquiries and detailed answers here. Find clarity on various aspects of our services and software solutions.

TherapyPM is an innovative SaaS-based Practice Management Software (PMS) tailored to meet the specific needs of therapy professionals, encompassing ABA, ST, OT, PT, MH, MFT and more. Our software streamlines operations and eliminates the time-consuming administrative tasks that can impede the efficiency of therapy practices. Our key features include scheduling, authorization management, documentation, billing, telehealth, client portal, and more.

Getting Started:

Yes, we offer free live demos to provide an in-depth look at our powerful software. You can request a tour by clicking here.

To sign up for TherapyPM, begin by booking a demo to explore the software. After the demo, you can sign up for a free 30-day trial, granting you access to all of our features. At the trial’s end, select the plan that aligns with your requirements and needs.

Yes, it is easy to switch TherapyPM. You can contact us at any time to learn how to switch from another platform and our team will be happy to guide you through the migration process.

Yes, all the work you did in your trial period will be saved in your account when you sign up for a paid subscription. You will not be losing anything. Administrative Operation

Scheduling:

Yes, we offer the convenience of scheduling appointments with the flexibility to send reminders via email and text messages to reduce no-shows.
Yes, it is possible for you to sync your schedule with google calendar. You can also reset the calendar each week to remove the previous appointments.
Yes, our scheduling feature enables you to effortlessly schedule and manage both individual and group appointments with ease.
Yes, you can see the available slots of the providers and schedule accordingly.
Yes, you can also create recurring appointments on an ongoing basis. You can also create recurring group therapy sessions.

Documenting:

Absolutely! In TherapyPM, you have the convenience of sending intake and consent forms to your clients, who can seamlessly complete and submit them directly within the software. As soon as they submit the forms, you will promptly receive a notification, and rest assured, all the forms will be automatically saved in the client’s chart for easy access and record keeping.

Yes, it is. You can conveniently document assessment and treatment notes, progress notes, and more in the system.

Yes. TherapyPM has a comprehensive template library, including a wide range of templates that cater to the documentation needs of ABA/ST/OT/PT professionals.

Yes, you can upload the e-signature of all of your staff in the system. Additionally, you can add electronic signatures to your notes and also request the e-sign of your client/parent on consent forms, intake forms, treatment plans, therapy notes, and any other forms that you build from your clients.

You can record progress notes, session notes, treatment plans, and more in TherapyPM. We have a standardized therapy notes template library for all therapy-based practices that help to track the session and growth. It is also possible to customize your notes.

The template pre-populates the DX data from the authorization Module

TherapyPM has advanced form builder functionality with which the admin can customize existing reports.

Billing:

Yes. The billing processes in TherapyPM can be automated. Though the feature is optional, we highly recommended it. However, if you prefer to bill your sessions manually, you can absolutely do that.

Yes, we offer EOB and ERA, subject to the availability of this option from the insurance company you are connected with. You can enroll for EOB/ERA on our platform.

TherapyPM is integrated with Stripe and also supports Paypal as a credit card processor. If you prefer to use your own credit card processing company, you will have the flexibility to do so outside of TherapyPM. Even if you choose a different credit card processing company, you can still post payments within TherapyPM. Many of our clients benefit from the streamlined billing process provided by Stripe integration.

Yes, all of our plans include claim submission functionality. We have integrated with the largest clearing house in the United States, enabling you to submit claims directly through our platform. Additionally, we validate each claim and perform checks for common human errors before submission, reducing the number of rejected claims and saving you money.
Yes. Once the session is rendered all the information will be automatically fed into the billing module and the claims will be set up for processing.
Yes, you can. The system has an inbuilt feature to check eligibility and the software is integrated with Ability, Office Ally, & Waystar.

Yes, we offer a comprehensive pricing plan that includes the combined services of TherapyPM and Billing. Our parent company, Amromed, will provide assistance and support throughout your billing process. Please feel free to contact us here for further information.

Payment:

The clients can pay the outstanding using the client portal. We use standard platforms like Stripe and Paypal and our payment gateway is PCI Compliant.

Reporting:

The clients can pay the outstanding using the client portal. We use standard platforms like Stripe and Paypal and our payment gateway is PCI Compliant.
With the help of form builder, you can customize your template and create custom reports.

There is no automated process for report delivery to a specific person in TherapyPM. However, an admin can download them and send them to the respective staff.

Our dashboard provides visual graphics that display real-time data, including parameters such as CPT codes used, billing information, and more.

TherapyPM is integrated with Data Collection partners such as HiRasmus, Motivity, etc. You can generate a list and it can be maintained in notes.

Yes, TherapyPM offers default templates for data capture. You can customize it however you want to.

Administrative Operation:

Yes, you can seamlessly add an unlimited number of staff members without incurring any additional charges.
No, there is no upper limit.

Security & Compliance:

Yes, TherapyPM is HIPAA-compliant. The software complies with the physical, administrative, and technical HIPAA regulations and with the HIPAA security rule. It is also HL7 compliant, and IS0 27001 certified and we employ encryption methods such as SSL, and others.

Yes, we have different access as follows for Super admin, Sub-admin, Staff, and Clients with customized options.

TherapyPM provides you with an option to make the user inactive.

Based on the requirement we will be able to update it in the backend of TherapyPM and you can access the new rights/roles.

TherapyPM provides you with an option to make a user inactive.

Yes, TherapyPM has a secure messaging feature to ensure seamless and confidential communication with both the clients and staff.

Telehealth:

Yes, TherapyPM offers Telehealth and it is included in all of the plans. It is secure and HIPAA-compliant. It comes with built-in screen-sharing, in-session documentation, secure messaging, and many more features.

No, Telehealth is seamlessly integrated into all plans at no extra charge. It comes as part of the package, available across all subscription tiers

TherapyPM hosts its own Telehealth solution, ensuring you stay within the platform for virtual meetings. There is no need to navigate away – everything happens in one place.

Accessing the Telehealth feature is simple. Providers and clients can join virtual calls through scheduled appointments. Alternatively, you can share a link with clients to enable direct access to the call.
Yes, Telehealth is HIPAA compliant. Your privacy and security are the utmost priority for us.

Yes, TherapyPM supports multi-party Telehealth sessions, allowing for group therapy sessions or involving family members or caregivers as needed.

Yes, TherapyPMS Telehealth is designed to be accessible from various devices, including desktops, laptops, tablets, and smartphones. This ensures flexibility and convenience for both providers and clients.
No, there is no limit. You can conduct multiple Telehealth sessions and serve a diverse range of clients without limitations.

Yes. TherapyPM employs robust encryption and security measures, such as SSL, and more to protect the confidentiality of data shared during Telehealth sessions, ensuring a secure environment for both providers and clients.

Pricing & Fees:

TherapyPM is one of the most affordable ABA software on the market. We offer customized pricing plans, specifically tailored to your clinic’s needs and requirements. You can change or cancel your plan anytime without any contractual obligations. There are no setup fees and we do not have any hidden fees. You can request a quote/1:1 meeting to discuss more here.