How to Choose Right Telehealth Platform and Excel Your Practice
Telehealth has revolutionized the way therapy practices operate. It offers many conveniences for therapists and has made therapy accessible for clients. But how do you choose the right telehealth platform? With many platforms claiming to be the best, how do you choose the right one for your practice?
“Will it fit my budget?”
“Will it be convenient for my team and clients?”
We know the pain! A lot of questions, not just bothering, but often confusing to zero in the right platform.
In this blog, we will explore how to choose the right telehealth platform and how it can simplify therapy for you and your clients!
Key Takeaways
- Explore and examine if the telehealth platform is HIPAA compliant and has scheduling and communication features.
- Check the pricing, features and limitations of the telehealth players in the market before arriving at a decision.
- Understand how these platforms can enhance accessibility and reduce dropout rates ensuring financial stability for your practice.
Right Telehealth Platforms – Why are they important?
The telehealth industry is growing at an impressive rate of 11.83% as of 2024. Technological advancements and shifting preferences of clients and therapists has given space for telehealth platforms to grow multifold. The COVID-19 pandemic also has significantly pushed people to opt for telehealth, offering them more convenience over in-person visits.
Telehealth also empowers therapists to reach beyond boundaries. Their services are now available to the patients in rural areas, who find it difficult to meet therapists in their space due to transportation constraints. It has also paved the way for flexible scheduling options thus accommodating the busy life of clients.
Telehealth is not just about convenience anymore. It is more about empathy, equity and accessibility. It offloads a lot of complications to patients and provides access to their therapists at a click of a button. They also help the practice remain competitive to meet the expectations of the current tech-savvy generation.
Top Features to Lookout into Right Telehealth Platform
Some of the top features that are absolutely necessary while choosing the telehealth platform are:
HIPAA Compliance
Therapy practices deal with a lot of sensitive client data and for that data security is mandatory. Data theft is a common danger and therapy practices must take it seriously. HIPAA compliant ensures data privacy through features like end-to-end encryption and secure and confidential data storage. Ignoring this would let the practice suffer hefty fines and will erode the trust built with clients.
Ease of Use
Telehealth platforms should be easily usable by clients and practitioners alike. A complicated user interface will only increase the friction between the users and platforms. Look for platforms that have an easy login process and that are intuitive to use. Encourage your team and the clients to use the platform and collect feedback before finalizing one.
Value for Money
While it is important to consider features and other stuff, never miss out on evaluating the value of the product for the price you pay. Especially for solo practitioners and small clinics, this becomes non – negotiable. Some platforms charge on per session basis, while others offer unlimited hours for a flat rate. Choose the one that saves money for you.
Looking for an affordable telehealth platform that offers superior value for your money? Try TherapyPM. We offer affordable solutions to small clinics and solo practitioners at a flat rate of just $10/Month. We offer unlimited hours, unlike other platforms that charge per session and ensure you get more than what you pay.
Scale your practice with TherapyPM today!
Quality Call Interface
Communication is key for therapy sessions. Especially when things are happening remote, quality communication is mandatory. It helps the clients connect and share what they feel seamlessly with the therapist. So the platform should definitely support high definition video and audio calls. Check for features like noise cancellation and compatibility across devices.
24/7 Support
Technical issues cannot be prevented from happening but can be resolved soon. Look for the platform that offers round-the-clock support to resolve issues as and when it occurs. Check if it provides support through multiple means (Calls, Live Chats, Emails etc.,)
Tips to Transition Your Practice to Telehealth
Transitioning a practice to telehealth is quite challenging. With right planning in place, transitioning can be smooth for you as well as your clients.
A few tips that can help you through the process:
- Know the goals you want to achieve with telehealth before starting it. Is it to increase client base, reduce overheads or to offer more flexibility to clients? Assess your needs and then proceed.
- Roll out telehealth implementation in a phased manner. Gradual implementation will make you feel less overwhelmed.
- Provide proper training to your team and ensure that they can handle the telehealth platform effectively.
- Notify clients in advance about telehealth implementation and provide clear instructions on how to join sessions. Address their concerns and their doubts to have an uninterrupted session as planned.
- Don’t jump straight into sessions. Conduct mock sessions with your team and identify issues that could hamper the session.
Final Words
The right telehealth platform will streamline your practice and significantly improve client satisfaction. Ensure to select the right one that is HIPAA compliant, and that has all the features that we have discussed in this blog. It will help you accommodate the diverse needs of running a practice.
You can reduce dropout rates, make your services more inclusive and accessible and improve practice’s financial stability. Ensure to get feedback from your team and your clients before implementing them in your system.
Remember! A well-chosen platform can change the dynamics of your practice and can help you thrive in 2025.